Most CRM solutions today are often expensive, complicated and requires a long time to implement. This presents an unnecessary obstacle to small and medium size enterprises to meet its time to the market strategy in reaching the marketplace.

MIC-CA Helpdesk a best of breeds solution; initially deployed in major Financial Services Institutions and services oriented industries, is now available in attractive and cost-effective on-demand model. Our Vision – CRM solution, a luxurious tool made affordable and in simplistic in the next hour. All you need is an Internet access!

MIC-CA Helpdesk is an absolute solution for business which always desires to enhance its customer service division in order to ensure its customers satisfactory level. MIC-CA Helpdesk is comprehensive and configurable to deliver a complete service and support solution for customer service centres and internal support team. MIC-CA Helpdesk offers feature-rich, easy-to-use functionalities that will ensure a well organized and in sync service and support team to meet service level set by the organization or to its customers.

MIC-CA Helpdesk is designed to provide 360 degrees view on cases, issues, incidents and complaints created within the system. Some of the key features in MIC-CA Helpdesk include case logging, case assignment, case narrative, knowledgebase, reporting, alerts and notification. In addition, MIC-CA Helpdesk provides a comprehensive administration module to define user access policies, configuration of case type; configuration of service level and escalation rules.

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